Welcome to HalalTravels.com support center. HalalTravels is part of Globerry LTD UK. Here you can find the most frequently asked questions. If you cannot find an answer to your questions below, please contact us at firstname.lastname@example.org or chat with one of representatives via our live chat.
- What is All-Inclusive, Bed & Breakfast, and Half Board?
- All-Inclusive: It means that the price includes accommodation, breakfast, lunch, and dinner. Selected meals and drinks throughout the day are included.
- Bed & Breakfast: It means that the price includes breakfast and accommodation.
- Half Board: It means that the price includes accommodation, breakfast, and dinner.
- What is the difference between a double room and a twin room?
A double room has one double size (French) bed while a twin room has two single (separate) beds. Please note that bed preferences are up to availability at the hotel and not guaranteed.
- What is Villa?
A villa is a private property only for you. It is not under a property, it is an individual house. Please note that no meals are included at villas.
- What is recommended occupancy?
This is important information for you. It means the maximum number of guests for a particular room type. HalalTravels.com recommends a lower occupancy for a comfortable stay. HalalTravels.com is not responsible if guests are not satisfied with the room size.
- Can I check in earlier?
If you arrive earlier than your check-in time, you can add a special request including an early check-in via notes box while you make your online booking with us. Please note that, the property may or may not accept early check-in request and it is subject to the availability within the hotel. HalalTravels.com cannot be held responsible if the property does not allow you to check-in earlier although you sent it as a special request via our website.
- Can I say longer on the day of check-out?
If you stay longer than your check-out time, you can add a special request including a late check-out while you make your online reservation on our website. Please note that property may or may not accept late check-out or they might charge you extra for a late check-out. HalalTravels.com cannot be held responsible if the property does not allow you to check-out late or charge you extra.
- Can I get a refund if I check-out earlier?
Your bookings cannot be changed after you check-in the property. However, sometimes properties can give you a partial refund for your early check-out. You should discuss this with the property. Please note that HalalTravels.com is not responsible for early check-out refund or such requests cannot be made on our website.
- Can I get an extra bed/cot for my child?
The room information on the property page usually contains about whether an extra bed/cot can be provided and if it is subject to an extra charge. Do not forget that you always have opportunity to add special request for an extra bed/cot while you book your hotel. However, HalalTravels.com is not responsible for special requests and special requests are not guaranteed. Always check your special requests with the property booked on our website or get assistance/help from our Customer Support Team.
- What if I misspell names on booking details?
Guests must provide correct information about their personal information. If you made a mistake on your booking, please contact us immediately with your supporting documents. Please note that HalalTravels.com is not responsible for the consequences of wrong personal information on booking details.
- Is there a reception or any staff at Villa?
No. All villas are 100% private and only for you. There won’t be any staff during your stay. However, a check-in representative will welcome you and give basic information about your villa and you’ll pay the rest amount of your reservation to that representative. Also, a representative will be there for your check-out. Please note that, some villas are included daily cleaning services, you’ll be notified for the times of cleaning services on your booking.