Find out more about HalalTravels.com® but feel free to contact our Halal Travel Experts if you cannot find the answer you are looking for. 

 

COVID-19

1. What is the cancellation policy related to the coronavirus?

You could cancel due to circumstances related to the coronavirus. Still, it depends on several factors, including your destination, the date you made your booking, country of origin, and arrival date. Please do contact us, and one of our Halal Travel Experts will help you. Even if your reservation has a non-refundable policy, you can get a free cancellation if you have a compelling reason related to coronavirus. Contact us by clicking here.

2. Can I move my booking to a future date?

It depends on the conditions of your reservation. To find out if you can change your reservation dates, contact us, and our Halal Travel Experts will do their best. Please note that changing the booking date is subject to the property's availability.

 

BOOKING

3. How can I make a booking?

Simply type the destination, property name, or landmark in the search box and select the check-in and check-out dates. Enter the number of adults and children with their respective ages, as of the check-out date, and click search. You can select the property you want to book and make your booking in 2 minutes. You can always contact one of our Halal Travel Experts for help via WhatsApp or Live Chat on our website.

4. Can I book over the phone?

No. All bookings must be made online. However, you can contact us for assistance anytime.

5. When will I get the booking confirmation?

You will receive your confirmation after you submit your payment card details and/or after we have received your payment.

6. What is a “24-hour confirmation” booking?

Some properties, especially villas, cannot provide instant confirmation. In this case, we will confirm the availability for your booking within 24 hours. Please don’t book flights until you have received a booking confirmation.

7. Should I print out the booking confirmation email?

No. Upon arrival, the person whose name is on the booking as a lead guest must show a personal ID (passport or driving license). 

8. Can you resend the booking confirmation to me?

Yes. To get your booking confirmation again, simply contact us.

9. Can I add an extra bed/baby cot in my room?

The room details on the property page usually state whether an extra bed/cot is provided and if it means an additional charge. The room details also provide additional information such as details of available beds, room layout, amenities, recommended and maximum occupancy, etc.

10. Can I choose the type of bed I want?

You can send a special request to the property. Special requests are, however, subject to availability and cannot be guaranteed.

11. I have not received my booking confirmation email. What should I do?

In most cases, you'll receive your confirmation instantly. If your reservation has a 24-hour confirmation, you should wait 24 hours. If you still didn't receive your confirmation, please contact us.

12. I made a mistake while booking, what should I do?

Please check the cancellation policy for your booking, which you can find in your booking confirmation. This states whether cancellation or modification is possible free of charge or what the charge would be for such changes. In general, bookings with non-refundable rates cannot be changed.

 

CANCELLATION

13. How can I cancel my booking?

Before cancelling your booking, please check the cancellation policy of your booking from your confirmation email. You can contact us for a cancellation request, and it might take up to 24 hours to cancel a booking. Please make sure to accept any potential cancellation fees before you proceed. The property’s cancellation policy will apply.

14. Is it possible to cancel my booking free of charge?

Per the cancellation policy of your booking, if stated in your booking confirmation email, you may be in a position to cancel your booking free of charge. However, please note that the prices in your local currency are indicative only, and prices depend on the exchange rates prevailing at that specific time. Actual prices are reflected in the service providers’ currencies. For example, if you book a room in January for 1,000 TL and pay $65 as equivalent to 1,000 TL at the exchange rate at the time of booking, and if you then decide to cancel the booking in June (within the free of charge cancellation period), you would be refunded the 1,000 TL paid, in the currency which you paid. However, if the exchange rate fluctuated between January and June, this could now be less or more in $ (USD) than it was when you first paid it.

16. Is it possible to cancel or change dates for a non-refundable booking?

Non-refundable bookings normally incur a fee in accordance with the property’s cancellation policy, and in most cases, this is 100% of the price. However, the property may decide to waive the cancellation charges if you re-book for alternative dates. This, of course, depends on availability of the property in question. If the new booking dates reflect higher prices than the price you already paid for with your existing dates, the property will request you to pay for the respective price difference.

17. How will I get my refund?

After your cancellation is confirmed, you will receive a refund within the next ten working days on your payment card.

18. What happens if I have a compelling reason?

You could cancel your booking, depending on the property’s cancellation policy, of course. If the cancellation policy doesn’t allow for free of charge cancellation, please inform us immediately by providing a medical report from your doctor to certify that you cannot travel for medical/health reasons. We will immediately contact the property to secure a free of charge cancellation and/or change of date.

19. Where can I find the property’s cancellation policies?

You can find the cancellation policies of a property on the respective property page on HalalTravels.com or on your booking confirmation email.

20. How should I know if my booking was actually cancelled?

You will receive an email confirming the cancellation.

 

MODIFICATION

21. What is a booking modification?

A booking modification is applicable when you would like to make a change to your existing booking. A modification might include one or more of the following: change check-in / check-out dates, change room type, change meal plan, edit number of guests, change ages of children, add a room.

22. Can I modify my booking whenever I want?

You may modify your booking, depending on the policy of the property. Charges may apply, though. Please first check the cancellation policy of the property you have booked on your booking confirmation email and then contact us.

23. Will the modification cost me extra?

It will depend on the requested modification and the policy of the property. HalalTravels.com itself doesn’t charge for any modifications but is obliged to collect any charges in accordance with the booked property’s policies.

24. How can I modify my booking?

You need to contact us for a modification, and one of our Halal Travel Experts will make the modification for you.

 

SPECIAL REQUESTS

25. How can I make a special request?

You can send a special request to the property while making your reservation. You’ll find the special requests section on the checkout page. If you want to send a special request after you complete your reservation, you can contact us.

26. How will I know if my special request is confirmed?

We will send you an email concerning the special request confirmation. However, please keep in mind, special requests are subject to availability and cannot be guaranteed.

 

PAYMENT

27. Who is going to charge my card and when?

HalalTravels.com will charge your payment at the time of booking.

28. Can I pay via bank transfer?

Yes, you can pay via bank transfer. Contact us for more detail. Please keep in mind your booking will not be confirmed until we receive the payment. If the availability or price changes during that time, you may not be able to book, and your payment will be refunded.

29. What if I paid but didn’t get a confirmation?

First of all, please check your inbox and spam folders and do not book any flights until you have received the booking confirmation. In case you don't receive your booking confirmation within 24 hours, please contact us immediately.

30. Do my children stay free of charge?

Each property has different rules concerning pricing for children. Often, infants up to 2-3 years stay free of charge, children between the ages of 3-12 incur a 50% charge, and usually, children over 12 years of age are charged at the full rate. As mentioned above, this varies from property to property. On the HalalTravels.com website, precise total prices are calculated for the entire group/family, considering the total number of adults and the exact ages of any children. Properties can check dates of birth on passports and will consider the ages of children on the check-out date as a basis. Suppose a child's age is older on the passport than the age provided during the booking. In that case, properties might charge the price difference depending on the property's age and pricing rules.

31. What taxes and fees are included in the price?

HalalTravels.com does not hide any taxes and fees, unlike some websites. You’ll pay what you see at the checkout page. Please note that some countries do, however, have different extra taxes and fees. Please make sure to check the important notes section of the property to see if you need to pay extra taxes and/or fees when you check in to the property. 

32. Are the prices current?

Yes. The prices that are visible online are always up to date. Please note that the prices in your local currency are indicative only and are based on the current exchange rates. Actual prices are the ones shown in the service providers’ currency.

33. Do prices include any early booking discount or any other discounts?

All available discounts will automatically be deducted from the listed prices. If you haven't yet, we recommend that you subscribe to get all the deals and special offers on our website.

34. Is breakfast included in the price?

This depends on what kind of board option you have chosen. There are various board options for your meals, such as “room only,” “breakfast included,” “half-board,” “full-board,” and “all-inclusive.” Please read the details before completing your booking and pick whichever one is suitable for you.

 

TRANSFERS

35. What is a private airport transfer?

A private airport transfer is organized only for you or your group/family. Upon arrival at the airport, you will be picked up and taken directly to your booked accommodation and back to the airport at the end of your stay. The size and type of vehicle depends on the number of guests in your booking. A private airport transfer is different from a shuttle transfer. A shuttle transfer is shared with other guests and stops at various hotels.

36. How does the driver know when I will arrive at the airport?

An email inquiring about your flight details will be sent when you complete the booking process. Once you have submitted the details, your transfer is fully booked and confirmed. Please ensure that you provide the correct information, including your flight arrival datetime, and airport, to avoid any delays.

37. What time does the driver pick me up from the hotel?

Pick-up times for your return transfer from the hotel to the airport are set by the transfer company and are mentioned on your transfer confirmation email, which you receive upon submitting the flight details. The system automatically determines the exact pick-up time depending on your departure time. This will allow you to reach the airport two hours prior to your departure time at least. Please make sure to provide the correct departure datetime, and airport for your return flight to avoid any unnecessary delays.

38. How will I recognise the transfer driver?

The driver waits for you outside the airport terminal, holding a sign showing your name or “HalalTravels.com.”

39. What happens if my flight gets delayed?

The transfer company checks your flight status online. They’ll be aware of any delays. However, please inform the transfer company as soon as possible by calling the phone number on your transfer confirmation email. You can also update your new arrival time by contacting us.

 

GENERAL QUESTIONS

40. What is HalalTravels.com

HalalTravels.com was established in London, the UK in 2019, to make travel accessible to all Muslims. We offer thousands of Muslim-Friendly accommodation options and other travel-related services tailored to the unique needs of Muslim travellers. 

41. Is HalalTravels.com related to Halalbooking.com?

No, both websites and companies are completely unrelated.

42. Who are the Halal Travel Experts?

Our Customer Relations team members are called the Halal Travel Experts. They are all knowledgeable and familiar with the special needs of Muslim travellers.

43. Does my booking through HalalTravels.com include travel or medical insurance?

Bookings through HalalTravels.com do not include travel or medical insurance. Travelers are advised to obtain travel insurance for health cover and/or baggage loss.

44. Do you have any special honeymoon packages?

Some properties offer special services for honeymoon couples. Leave a note on the last page of the booking process to make the property aware that you are a honeymoon couple. You can always contact us for honeymoon packages. You can count on us to make your honeymoon a memorable one.

45. What is special about your villas?

Private pool villas on HalalTravels.com are suitable for halal-conscious travellers. We ensure that these villas' swimming pools and sunbathing areas are not overlooked and secluded from the outside, offering 100% privacy, as required for women.

46. My son is 7 years old. Can he join me in the women-only section?

This depends on the property’s policies. Usually, boys older than six years are not allowed in women-only facilities. The same applies to girls older than six years. They are not permitted in men-only facilities. However, the hotel management makes the final decision. Therefore, we advise guests traveling without their spouses to check beforehand to avoid any disappointment.

47. How do I log a complaint?

We require all complaints to be done in writing. To submit a complaint, please send an email to Kindly state the nature of your complaint in a detailed manner. Please mention your booking number and mobile number. Photographic evidence to support your complaint is welcome. 

If you experience any problems during your stay, please contact the property's reception or guest relations department to seek an immediate resolution to your complaint. Often, the property resolves the complaint immediately. However, if you are still unhappy, please don't hesitate to contact us as soon as possible to allow our customer relations team to intervene and resolve your complaint. Please do not wait until after your trip since, in many cases; issues can be resolved during your stay. 

HalalTravels.com is a booking platform and does not act as a tour operator or an accommodation provider. It is, therefore, not liable for the services provided by the booked accommodation. Please read the relevant sections in our Terms & Conditions. 

HalalTravels.com would like to take this opportunity to apologize if you are unhappy with any part of your experience. We strive to resolve complaints within 28 days, pending a full investigation. However, during peak seasons, this may take a little longer.